Privacy Policy

1. Introduction

Welcome to Playmedal. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

                            Key Points
                            We collect information to provide and improve our services
We do not sell personal information for monetary compensation. We may share limited data with service providers and advertising partners as described in this policy.
You have control over your data and can request deletion at any time
We use industry-standard security measures to protect your information

                        

2. Information We Collect

2.1 Personal Information

When you create an account, place an order, or interact with our services, we may collect:

Name and contact information (email address, phone number, shipping address)
Account credentials (username, password)
Payment information (credit card details, billing address)
Order history and purchase information
Product reviews and ratings
Customer service communications

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

IP address and location data
Browser type and version
Device information (operating system, screen resolution)
Browsing behavior (pages visited, time spent, links clicked)
Referral source (how you found our website)
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

Process and fulfill your orders
Manage your account and preferences
Provide customer support
Send order confirmations and shipping updates
Process returns and refunds

3.2 Communication

Send you important updates about our services
Respond to your inquiries and requests
Send marketing emails (with your consent)
Notify you about new products and special offers

3.3 Improvement & Analytics

Analyze website usage and performance
Improve our products and services
Personalize your shopping experience
Conduct market research and surveys

3.4 Legal & Security

Prevent fraud and unauthorized transactions
Comply with legal obligations
Enforce our terms and conditions
Protect our rights and property

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who help us operate our business:

Payment Processors: Stripe, PayPal (to process payments securely)
Shipping Partners: USPS, FedEx, UPS (to deliver your orders)
Email Service: To send transactional and marketing emails
Analytics: Google Analytics (to understand website usage)
Cloud Hosting: To store and process data securely

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

Court orders or legal processes
Government requests or investigations
Protection of our legal rights
Prevention of fraud or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website.

5.1 What Are Cookies?

Cookies are small text files stored on your device that help us recognize you and remember your preferences.

5.2 Types of Cookies We Use

Essential Cookies: Required for the website to function (shopping cart, login)
Performance Cookies: Help us understand how visitors use our site
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Track your browsing to show relevant ads

5.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

5.4 Managing Cookies

You may also opt out of certain advertising and analytics tracking through:

Google Analytics Opt-Out Browser Add-on
Google Ads Settings
Meta (Facebook) Ad Preferences

These tools allow you to control how your data is used for personalized advertising.

6. Data Security

We implement industry-standard security measures to protect your information:

Encryption: All sensitive data is encrypted using SSL/TLS
Secure Passwords: Passwords are hashed using PBKDF2 encryption
PCI Compliance: Payment processing follows PCI-DSS standards
Access Control: Limited employee access to personal information
Regular Audits: Security systems are regularly reviewed and updated
Secure Servers: Data is stored on secure, monitored servers

Important Note

While we use reasonable security measures, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your information.

7. Your Privacy Rights

You have the following rights regarding your personal information:

7.1 Access and Portability

Request a copy of your personal data
Export your data in a portable format
View your order history and account information

7.2 Correction and Deletion

Update or correct your personal information
Request deletion of your account and data
Remove specific information from your profile

7.3 Marketing Preferences

Opt-out of marketing emails at any time
Unsubscribe using the link in any email
Manage email preferences in your account settings

7.4 Cookie Preferences

Control cookies through browser settings
Opt-out of targeted advertising
Clear cookies and browsing data

To exercise any of these rights, please contact us at support@playmedal.com

8. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any information.

10. International Users

Our services are operated from the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.

By using our services, you consent to the transfer of your information to the United States and other countries where we operate.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information we collect
Right to delete your personal information
Right to opt-out of the sale of personal information (we do not sell your data)
Right to non-discrimination for exercising your rights

To exercise these rights, contact us at support@playmedal.com

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by: