Returns & Refund Policy

1. Overview

Playmedal® wants you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 30 days of the original delivery date, subject to the conditions outlined below.

This return policy applies exclusively to orders shipped within the United States. International orders are final sale and are not eligible for returns or refunds, except where required by applicable law.

2. Return Authorization (RMA) Required

All returns require prior authorization from Playmedal®. Before shipping any product back, customers must contact Customer Support to request a Return Merchandise Authorization (RMA) number.

Products returned without an approved RMA number may be refused or returned to the sender at the customer's expense. Submitting a return request does not guarantee approval.

3. Return Conditions

To qualify for a refund, returned products must meet the following conditions:

• The return must be requested within 30 days of the original delivery date.
• The product must be in its original, unused condition.
• The product must be free of signs of wear, damage, scratches, or alterations.
• All original packaging, accessories, documentation, and included components must be returned.
• The product must be securely packaged to prevent damage during return shipping.
• The assigned RMA number must be included as instructed.

Products showing signs of use, damage, or deterioration beyond what is reasonably necessary to inspect the product may be ineligible for a refund.

4. Return Shipping

Customers are responsible for all return shipping costs. Playmedal® does not provide prepaid return shipping labels.

Original shipping charges, if any, are nonrefundable.

We recommend using a trackable shipping service and retaining proof of shipment. Playmedal® is not responsible for products lost or damaged during return transit.

5. Restocking Fee

All approved returns are subject to a 10% restocking fee, calculated on the original merchandise purchase price, excluding shipping, taxes, and other fees.

The restocking fee covers inspection, processing, repackaging, and inventory handling.

6. Refund Processing

Once your return is received and inspected, Playmedal® will notify you of its approval status.

Approved refunds will be issued to the original payment method, less the applicable 10% restocking fee and any nonrefundable shipping charges.

Please allow 5–10 business days after return approval for the refund to be processed. Your financial institution may require additional time to post the credit.

7. Non-Returnable Items

The following are not eligible for standard returns:

• Products returned after the 30-day return period.
• Products that have been used during pickleball play or other activities.
• Products damaged through impacts, accidents, collisions, or improper handling.
• Products that have been modified, altered, or tampered with.
• Products returned without an approved RMA.
• Products that are incomplete or missing required components.
• All international orders, except where required by applicable law.

8. Defective Products & Warranty Claims

Manufacturing defects are handled separately under the Playmedal® 1-Year Limited Warranty.

Damage resulting from pickleball impacts, paddle strikes, collisions, accidents, normal wear, or use is not considered a manufacturing defect and is not covered by the limited warranty.

Please refer to our Warranty Policy for complete warranty terms and claim procedures.

9. Exchanges

Product exchanges are subject to availability and require prior authorization. Customers are responsible for applicable return shipping costs and any price difference.

10. Contact Us

To request a return or obtain an RMA number, please contact Playmedal® Customer Support before shipping your product.